Consumer Letter Archive

Wow! Your customer service and public relations arm of your company is obviously just as outstanding and excellent as the products themselves.

I have been a Soy Delicious patron for well over a year, switching from your competition, Rice Dream. I was looking for a product that was soy based, not too sweet, had great texture, and an outrageously wonderful taste. And I found it with Soy Delicious!

I've recently started a workout program and will be needing to cut back on carbs and so forth. So, hugging my SD container last night, I went on line to take a gander at your web site and found your fruit sweetened line! Well, naturally, today, after coming back from the gym, why I just had to go check out your product first hand for myself. I brought home your Green Tea and your Pistachio/Almond.

Sometimes, print just doesn't quite capture the ecstasy I experienced when a spoon full of each flavor touched my tongue. (However, do try to imagine an insane woman jumping for joy and screaming to the top of her lungs in the middle of her kitchen, spoon in hand, while your containers were running from all the commotion.) Yes - another satisfied customer - again!!!!!

Now, I'm looking forward to dieting because I won't be giving up anything I adore having!

Oh, and, by-the-way: Anytime you need an outside taste tester - just toss me a coupon and I'll gladly oblige.

Your loyal customer,
R. Taucher
Los Angeles, CA

Gentlemen:

I just want to thank you for your wonderful products! I have tried your ice cream before and loved it, but for the first time our supermarket offered your Li'l Buddies and I love them! I can't get enough of them!

Since I can't have dairy products and I LOVE ice cream, your products have made me VERY happy! In fact, I've given them to the rest of the family (dairy is no problem for them) and they loved them too...in fact they couldn't tell the difference between your ice cream sandwiches and "real" ones.

Thank you so much for making your products...they have made my life wonderful!

Gratefully,
Debbie Bizon



Dear Turtle Mountain,

I have been a fan of the standard Soy Delicious 'ice cream' for quite a while now. Allergy to milk protein has controlled my diet my entire life, so I was elated to find your product. It is truly superior to any ice cream replacement out there (and believe me, I've tried everything). Recently, I discovered Purely Decadent by Soy Delicious. Words cannot describe how good it tastes and how similar it is to premium dairy ice creams. The people in charge of flavor creation are to be commended for their extreme ingenuity. The paragraph on your website describes Purely Decadent to a T. Please don't ever cut down on the amount of goodies in these small, but satisfying containers! I buy multiple pints at a time because I can't resist. Even those who have always snubbed my dairy-free food selections are convinced to eat this dessert...and like it!

Also, this may sound strange, but I always regretted that I could not attempt to get over a guy by just burying myself in a carton of ice cream, like all the other girls do. My discovery of Purely Decadent came just in time, making Swinging Anna Banana my best friend through my recent breakup. It is quite possibly the only reason I have kept my sanity! It may not seem like a big deal, but after living a dairy-free life for so long, your product has literally changed my life in more ways than one. Thank you for providing such an amazing comfort food. The person who wrote that your product belongs in all supermarket freezers is absolutely right. Widen your distribution and keep the flavors coming!!!

Sincerely,
Alyssa in Chicago, IL

Dear Turtle Mountain,

Yum! My husband and I just tried your product and are completely impressed by the flavor! Who knew a soy ice cream could taste this great. My husband liked it so much; he said "Why eat dairy when this is so good." Thank you for giving us a great alternative to dairy!

Sincerely,
Tina Stephens

I am a vegetarian and am also lactose intolerant. I have tried many different soy or non-dairy iced products and what wasn't sugar laden to give it some taste was either a strange and difficult texture to swallow or so sweet it was absolutely disgusting. One day I was passing the freezer section and noticed the twisted vanilla orange and decided to give it a try. It was such a pleasant surprise to find your product and to have the taste and texture so closely resemble ice cream, but better. I am thrilled and excited about my new find and your products. I will be trying your other flavors as well. Thank you for producing such high quality organic products and the added bonus is that it is low fat and delicious. I am looking forward to experiencing the other products in your line and telling all my other friends about your products.

Sincerely,
C. Carpenter

I just had to write a quick note to rave about this new line of "ice cream". I have been lactose intolerant forever and have been very dissatisfied with the soy and rice replacements in ice cream. But your new line called Purely Decadent is absolutely heavenly! It has such a smooth, rich taste with no after-taste!!!! This product is absolutely wonderful! Thank you from our whole family! I now can spoil myself a little at the end of every day!

Sincerely,
C. Chamberlain

Subject: Product Compliment

I would just like to compliment you on your absolutely amazing product - Soy Delicious. Our family has tried five flavors so far. All of them being so absolutely delicious. I've had other products that are "cookies and cream" and they lack that vanilla taste. You've nailed it. My husband actually put a note in his container when he went away on business, warning us not to touch the rest of his container. That is definitely a compliment from a true ice cream lover. My son and I are both allergic and lactose intolerant. I commend you on helping us enjoy the "ice cream" experience.

P.S. Your products need to be in mainstream grocery stores. There are a lot of people who need your product.

Sincerely,
Krista Varszegi

Dear Soy Delicious Makers,

Thank you so much for making Soy Delicious non-dairy frozen desserts --- especially the Purely Decadent vanilla and cookie avalanche flavors. After ten years of veganism, I thought I'd never experience the pleasure of ice cream again, until a friend bought Soy Delicious for me. I actually didn't want to even try it because so many other non-dairy "ice creams" were extremely disappointing, but Purely Decadent vanilla was SO good that all of my dairy eating friends loved it, too!

Now, I pick up a pint on almost every trip to the grocery store. Thank you again for making such a great product!

With deep appreciation,

T. Held, CA

Current Consumer Letters